Our team is available Monday to Friday, 8am–5pm AEST. We aim to respond to all referrals within 24 business hours.
We make plan manager relationships easy — clear invoicing, prompt documentation and proactive communication.
We work collaboratively with coordinators to implement plans effectively and keep you informed at every step.
LACs can refer participants directly — we'll work with the participant to understand their plan and goals.
GPs, OTs, physios, psychologists and other allied health professionals who need trusted community care partners.
Family members and informal carers can refer directly on behalf of a participant. We make the process straightforward.
We can coordinate quickly for participants transitioning from hospital to community — we understand the urgency.
How It Works
Once support commences, you’ll receive regular progress updates and we’ll flag any concerns promptly. Incident reports are completed and shared with relevant parties in accordance with NDIS requirements.
We use clear, plain-language service agreements that comply with NDIS requirements. We can provide a copy of our standard agreement on request prior to referral.
We know that how we treat your referrals reflects on you. We take that responsibility seriously — which is why we commit to fast responses, clear communication and honest feedback if we can’t meet a participant’s needs.
Making a Referral
To process your referral quickly we’ll need the following information. Don’t worry if you don’t have everything — call us and we’ll work through it together.
We understand that making a referral means trusting us with your participant. Here is what you can always expect from Rebalance Community Care.
Common Questions
We are currently completing our registration with the NDIS Quality and Safeguards Commission. We can provide an update on our registration status on request. We welcome referrals now and can commence services upon registration confirmation.
We accept NDIS agency managed, plan managed, and self-managed participants. Our team is experienced working with all plan management types and can advise on the appropriate invoicing process for each.
This depends on the urgency of the referral and our current capacity. For urgent referrals, please call us directly and we will do everything we can to prioritise. In most cases, we aim to commence support within 5–10 business days of receiving a completed referral.
Yes. Our leadership team has extensive clinical experience including complex care management. We are well-equipped to support participants with high physical support needs, chronic health conditions and complex behavioural presentations. Contact us to discuss specific requirements.
We review support plans regularly and will work with you to adjust services as the participant’s needs evolve. You can contact us at any time to discuss changes — we aim to adapt quickly and flexibly.