Whether you’re an NDIS participant, a family member or a carer — we’re here to make finding and starting support as simple as possible. No jargon, no complicated processes.
What You Can Expect
Your goals, your preferences, your choices. We build support around what matters to you — and we’ll always check before making decisions that affect your care.
We do our best to ensure you see familiar faces — because trust and routine matter. We take care in matching you with the right worker for your needs.
Our team understands health. If you have complex needs or a medical condition, we have the clinical knowledge to support you safely and confidently.
We keep you and your family informed. We answer questions promptly, explain things clearly, and never leave you wondering what’s happening.
Getting Started
Call us, send an email, or ask your support coordinator to refer you. You can also fill out our online contact form. We'll get back to you within 24 hours.
One of our team will give you a call to understand what you're looking for — your goals, your current support, and what you'd like to change. No pressure, just a conversation.
Together, we'll work out the right support schedule, the right worker, and the right approach — all documented in a clear support plan and service agreement.
Your support starts, and we check in regularly to make sure it's working well. If anything needs to change, just let us know.
To get started with Rebalance Community Care
To access NDIS supports with us, you’ll need to have an approved NDIS plan. If you’re not sure whether you have one or how to use it, your support coordinator or Local Area Coordinator (LAC) can help.
Once you have a plan, all we need from you is:
Common Questions
Yes — we’ll discuss your preferences when we first speak and do our best to match you with someone whose skills, experience and personality are a good fit. If the match isn’t working, just let us know and we’ll make a change.
You’re in control of your support. We ask for reasonable notice when you want to make changes or cancellations (this is outlined in your service agreement), but we always try to be flexible where we can.
Yes. Our team includes registered nurses and clinically experienced staff who are comfortable supporting participants with complex health conditions, high physical support needs, and clinical care requirements.
Absolutely. We work with agency managed, plan managed and self-managed participants. Our team can advise on the appropriate invoicing process for your plan type.
We take feedback seriously. You can speak to your support worker, contact our office directly, or — if you prefer — contact the NDIS Commission at 1800 035 544. We’ll always try to resolve any concerns quickly and fairly.